TADANO, J.; QUINTAIROS, P. C. R.; OLIVEIRA, E. A. de A. Q. Proactive approach as incidents reductor in IT: a case study in a statal organization of research and development. Revista Brasileira de Gestão e Desenvolvimento Regional, [S. l.], v. 8, n. 2, 2012. Disponível em: https://www.rbgdr.net/revista/index.php/rbgdr/article/view/676. Acesso em: 15 nov. 2026.